Services And Complaints

Last Friday Rojak went Wild Wild Wet. Two happenings occurred throughout our explore at WWW.

One was, I witnessed the ugliness of Singapore's service. And the other was an accusation of an unreasonable woman. You can read these long passages if you're interested.

Happening #1

A family of three, mother and two toddlers. They were not local as their mother spoke like an American-Filipino. So we were all in the queue in this special room. This room only issued tickets to customers with certified cards and all those one-to-one procedures and stuff.

Well, that's not the issue. The little commotion started when the WWW staff told that mother that she could not purchase tickets in this room because she did not have any special cards that allowed her to shorten her queue.

That mother got a bit mad and told the WWW staff, "I've been queuing for the past ten minutes and no one told me where I should queue!"

The WWW staff replied, "There are sign boards assigned to where you can purchase the tickets."

That mother answered angrily, "Adrian, it is my first time here and I do not know where to purchase tickets thus I came in here!"

(The WWW staff had a name tag on his shirt)

The WWW staff saw that the mother got a bit mad, so he changed to a lighter tone and told that mother, "Sorry Ma'am, but you can't queue here."

That mother was really pissed and quickly took a feedback form and asked for the WWW staff's surname, "Adrian, what is your surname?"

"Tan."

After writing some words on the feedback form, that mother left with her two kids. I guess she was really disgusted with the service by the staff. I finally understood why PM Lee mentioned that Singapore's service still has room for improvement. I mean, with such service that I witnessed at WWW, I finally understood.

I am just pointing out my own views and opinions. Definitely WWW was not the only tourist attraction venue that had such a service serviced to Singaporeans and tourists. In fact I think the services in Singapore still have a lot to improve on.

After saying so much, I am sure there are still good services hidden around. Those that really put on a genuine smile even though the customers who stays in the boutique for long and in the end decides not to purchase any items. That should be the way, Singaporeans!